Magic Ink: Information Software and the Graphical Interface - Everyone involved in making software should read this.
Social Software and the Politics of Groups - Interesting short article discussing how software developers design for a single user, not for groups, and how this can affect the success or failure of that group's goals.
Representation Versus Depiction - An old (in web terms) essay about the differences and advantages of representation (eg, text, icons) vs. depiction (eg, photographs).
"The true criterion of the practical, therefore, is not whether the latter can keep intact the wrong or foolish; rather is it whether the scheme has vitality enough to leave the stagnant waters of the old, and build, as well as sustain, new life." -- Emma Goldman
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